If you have a question about your order or about ordering, please send an email with the details of the situation or give us a call.
Please use our email form. This helps us control spam.
Customer Service Hours of Operation:8:30am – 6:00pm EST, Tuesday – Friday
All web orders are shipped from our facility in Charlotte, North Carolina. We ship daily Monday - Friday.
Our goal is to ship your order within 1 to 2 business days. Most orders ship the next business day. You will be notified if there is a delay in your shipping for any reason. We use a variety of shipping carriers depending on what is most economical and efficient. Most packages are shipped Priority Mail United States Postal Service (2 - 3 day transit Nationwide), but we may use FedEx and UPS on occasion. You can expect your order to arrive within 3 - 7 calendar days after submitting it.
If your shipping destination is to a PO Box or General Delivery for a Thru Hiker, we will always ship it United States Postal Service (USPS). FedEx does not deliver to the Post Office or to PO Boxes. Orders to Armed Force Stations (APO/FPO) are shipped USPS Priority Mail.
Please ensure that all shipping information is current and correct. Any packages that are returned to us due to incorrect shipping information or refusal will incur a second shipping charge for resending.
Expedited Shipping Expedited shipping methods are available, however product may require a 1 day processing time. If you are interested in expedited shipping, please contact us or send us an email. We will inform you if the product can be expedited that day, the shipping charges, and the estimated arrival date. We will send you an invoice for the exact order amount.
The shipping rate is based on the total weight of your order and the region between our facility and your shipping address. Our checkout system calculates the total weight of your order and electronically calculates a "weighted rate.” We do not add an additional processing fee.
No, shipping is not a profit center for our business. Our goal is to charge you only what it costs to deliver your product. At this time it is not possible for us to calculate exact shipping fees, and we are absorbing some loss in our shipping costs.
We deliver to all destinations within the United States, including U.S. Territories. We also ship to APO/FPO addresses.
We do not ship to international customers at the present time. We do ship everywhere within the United States, including U.S. Territories and to overseas military bases with APO/FPO addresses. When shipping to U.S. territories, select United States in the country dropdown and your territory as the state. For payment, use the "Proceed to Checkout" button (not google checkout). See shipping to APO/FPO for instructions on shipping to military bases.
We can normally accommodate rush (next day) orders for an additional charge. We use USPS Express Mail Service to rush shipments. Please contact us before placing your order so we can confirm delivery and provide you with the exact shipping charges.
Yes. All military orders are shipped USPS Priority Mail. Follow these instructions to ensure the order is processed correctly. On the checkout form -
Outdoor Herbivore is located in Charlotte, North Carolina. State Law requires us to charge a sales tax to all product shipped within North Carolina. Unfortunately, we have no influence on these costs and can offer no alternative on the amount of such charges. Product shipped to a destination outside of the state of North Carolina will not be subject to a sales tax.
Yes, your items will be shipped USPS. We deliver thru hiker packages to post office and business locations along the trail that accepts holds. You are responsible for ensuring the shipping address of the business location is correct and that the business will hold your package until your ETA. Any packages returned due to incorrect shipping information or because the package was refused will incur a second shipping charge to be sent out.
We will ship all packages 7 calendar days prior to your noted ETA to ensure packages arrive early / on time.
How do I ship packages to be Held for Thru Hikers or General Delivery?
Please reference the name of the Hiker that will be picking up the package within the Shipping Address. Keep in mind that most post office and business locations require validation of identity in order to pick-up held packages.
Post Office Shipping Instructions (Thru Hiker):
Address (line 1): Name of Hiker (ETA MM/DD/YYYY )
Address (line 2): C/O General Delivery
City/State/Zip: Post Office location near the trail
Joe Smith (ETA 05/20/2012)
C/O GENERAL DELIVERY
DAMASCUS, VA 24236
Address (line 1): Business Name AND Name of Hiker
Address (line 2): Business address near the trail
City/State/Zip: Business location near the trail
You can input the ETA in the comments field.
Hikers Inn C/O Joe Smith
216 E. Laurel Ave
DAMASCUS, VA 24236
Comments: Please deliver this package by 05/10/2010
We will ship all packages 7 calendar days prior to your noted ETA to ensure packages arrive early / on time. If you need a packaged overnighted/rushed, please contact us first.
Yes. You can do this online by making separate purchases for each location. Make sure you identify your ETA for each order. You may also call Customer Service or fill out our online Contact us form if you are interested in us shipping to multiple locations at different times. We will ship all packages 7 calendar days prior to your ETA to ensure they arrive in time.
Do you need to ship to multiple locations at different times, have a question about delivering to a thru-hiker, don't want to use the web form, or have some other special need?
We are flexible and friendly, just send us an email and we'll be happy to assist. Please use our online Contact us form if you have any questions or would like to speak to us.
Outdoor Herbivore believes in the importance of preserving trees and natural resources so the essence of the natural world can be experienced by future generations. We strive to lessen our environmental impact as much as possible. One way we take action for the environment is by recycling, reducing, and reusing items whenever possible. That is why when you order from us your shipment may arrive in a cardboard box labeled “Amazon” or some other retailer. We reuse boxes when appropriate and recycle those that cannot be reused. We hope you will do the same.
Unfortunately, we do not have a pick-up system in place. We ship all orders. If you are shipping to Charlotte, NC metro area, your shipping is FREE for orders over $29.99. This is our way of thanking our neighbors for supporting our business!