Shipping

Orders ship daily (Monday - Friday) from our facility in Sacramento, CA.

It takes one business day to receive and process your order. Orders placed Monday through Thursday ship the next business day. Orders placed Friday (after 11 AM Pacific Timethrough Sunday will ship the following Monday. 

You can expect your order to arrive within 3 - 7 business days after submitting it (United States) and 10 - 14 business days (U.S. Territories, APO/FPO Military, and outside the USA).

What is your Holiday Shipping Schedule?

For Delivery by Christmas (in the USA), please order by December 12th (Free Shipping), December 14th (Best Rate Shipping), December 17th (FedEx 2-Day Shipping). For international orders, place orders by December 5th. Keep in mind that we can not guarantee orders will be delivered by a specific date due to the high shipping volume by carriers during the holidays. Orders placed on a holiday will be shipped immediately after the holiday (during our normal business hours).

Our holidays (subject to change):

New Year’s Day (January 1st)
President’s Day (Third Monday in February)
Memorial Day (Last Monday in May)
Independence Day (July 4th)
Labor Day (First Monday in September)
Thanksgiving Day and Day After (Fourth Thursday and Friday in November)
Christmas Eve Day (December 24th)
Christmas Day (December 25th)

Do you have Free Shipping?

Free Shipping is an option for orders over $200. The offer will show at checkout. Free shipping uses economy ground shipping and is valid in the contiguous USA only. This offer does not apply to promotional offers, sales, or other discounted pricing.

 

What is 'Best Rate' Shipping?

We will pick from a variety of shipping carriers depending on what is most economical and efficient. For most orders, this means either USPS Priority Mail or FedEx, which takes 3 to 5 days for delivery. Lightweight orders will ship USPS First Class Mail. General Delivery, PO BOX, APO/FPO usually ship USPS Priority Mail. All packages are shipped from Sacramento, California.

 Order Total  Lower 48 U.S. States

 Alaska, Hawaii, U.S. Territories, Military Mail

 < $20  USPS First Class Rate  USPS First Class Rate
 $20 to $49.99         
 $7.99  $10.99
 $50 to $199.99  $9.99  $14.99
 $200 or more*  You can make two choices: Free (slower) or $9.99 (faster)
  1. Free takes up to 2 business days to ship and delivers in 4 - 7 business days.
  2. $9.99 ships in 1 business day and delivers in 2 - 7 calendar days.
 $20+

 *Free Economy Ground Shipping is an option for contiguous domestic orders over $200. Orders deliver Economy Ground (4 - 8 day transit). If you need your order sooner, please select the 'Best Rate' shipping option. We prioritize 'Best Rate' orders over Economy Ground.

Approximate Delivery Estimate for 'Best Rate' Shipping 

shipping-timeline-2021.png

Do you offer Expedited Shipping?

Yes! We use FedEx for expedited shipping; however, orders may require a 1-day processing time. We cannot expedite orders on Friday afternoons or weekends. Express/2-Day shipping is processed Monday-Friday AM onlyIf you need expedited same-day shipping, please contact us first. We will inform you if the product can ship out on that day and the arrival date. You can also let us know in the order checkout comments when you need the order to arrive. If we can't get it to you in time, we'll cancel the order and notify you. View FedEx Express delivery time map. Origin Zipcode 95821.

Do you Ship Internationally (outside the USA)?

Yes, we ship to Australia, Canada, Chile, France, Germany, Hong Kong, Iceland, Ireland, Israel, Mexico, Singapore, Spain, Sweden, Switzerland, Netherlands, Norway, New Zealand, UK, overseas U.S. military bases with APO/FPO addresses and U.S. Territories. For U.S. territories/APO/FPO, select United States as the country to select your state/territory. For help with shipping to military bases, see our APO/FPO mailing instructions.

International orders ship International Post or FedEx, which takes up to 14 days to arrive. If you need your order sooner, please select FedEx which delivers in 5 - 7 business days. 

You can avoid paying a Customs Duty or Import VAT if your order total stays below a certain threshold. ALL orders shipped to the EU are subject to VAT regardless of the order total. Orders above €150 will incur an import duty and VAT. The VAT amount varies based on your country. We've put together the information below to help you understand the fee. Keep in mind that this information changes frequently and you are responsible for any import duties & taxes imposed by your country. This information has been updated as of July 2021.

  • Australia: No taxes regardless of order value. Under the Australia-United States Free Trade Agreement (AUSFTA), the Goods and Services Tax (GST) for our products is 0%. Duties are exempt for orders under AUD1000. 
  • Canada: There is no duty charge for dried foodstuff per the NAFTA free trade agreement. You are responsible for paying GST/HST, which varies based on your province. For an estimate of Sales Tax in Canada, please check this tool. Note: We try to ship Canada orders via USPS Priority International/CanadaPost to avoid you having to pay the brokerage fee charged by private carriers (DHL, FedEx, UPS). In some cases, we must use a private carrier due to weight/size limitation. 
  • Chile: Duty rate is 6% and VAT is 19%. Duty is based on the total shipping value, which includes the cost of the food, shipping, and insurance. VAT is 19% and is calculated on the sum of the total shipping value and duty fee.
  • Hong Kong: No duties and/or taxes are collected.
  • UK: As of 2021, dried food is no longer exempt of VAT. VAT is 20% if your order subtotal amount is less than £135; Otherwise, the import duty rate is 3.2%.
  • Germany: There is no duty charge if the subtotal (value of goods) is less than €150. If above €150, the duty rate is 14.1% (HS Tariff Code: 071290). You must pay VAT. The VAT rate = 19% and is based on total shipping value, which includes the value of goods, shipping, and insurance cost, plus any import duty fee.
  • Israel: There is no duty charge or VAT if the subtotal (value of goods) is less than 75 USD. If above 75 USD, the duty rate is 5% and VAT rate is 17%. 
  • Mexico: There is no duty charge for dried foodstuff per the NAFTA free trade agreement. Orders above 1000 MXN have a 16% tax.
  • New Zealand: There is no duty, GST, or other charges if the order total (items + shipping) is less than $400 NZD because that keeps the GST (15%) + Tariff (0% for dried meals) to $60 NZD or less. If your order exceeds $400 NZD/ $60 GST, you'll have to pay the full GST (15%) plus an import entry transaction fee and MPI levy. For an estimate of Sales Tax for NZ, please check this tool.
  • Netherlands: There is no duty charge if the subtotal (value of goods) is less than €150. If above €150, the duty rate is 14.1% (HS Tariff Code: 071290). You must pay a VAT. The VAT rate = 9% and is based on total shipping value, which includes the value of goods, shipping, and insurance cost, plus any import duty fee.
  • Norway: There is no duty or taxes if the subtotal (value of goods) is less than 350 NOK. If order is above 350 NOK, the VAT rate = 25% and is based on total shipping value, which includes the value of goods, shipping, and insurance cost, plus any import duty fee.
  • Singapore: Singapore's de minimis value is 400 SGD. If your total order is valued over 400 SGD, you may be subject to a 7% Singapore tax.
  • Spain: There is no duty charge if the subtotal (value of goods) is less than €150. If above €150, the duty rate is 9% (HS Tariff Code: 071290). There is a tax/VAT for orders above €22. The VAT rate = 21% and is based on total shipping value, which includes the value of goods, shipping, and insurance cost, plus any import duty fee.
  • Sweden:  There is no duty charge if the subtotal (value of goods) is less than €150. If above €150, the duty rate is 14.1% (HS Tariff Code: 071290). You must pay a VAT. The VAT rate = 25% and is based on total shipping value, which includes the value of goods, shipping, and insurance cost, plus any import duty fee.
  • Switzerland: Switzerland has unique way of calculating duty rates and is based on the parcel weight and product class. HS Tariff Code: 071290

How do I ship packages to be Held for Thru Hikers or General Delivery?

Reference the name of the Hiker that will be picking up the package in the Shipping Address. Keep in mind that most post office and business locations require validation of identity in order to pick-up held packages. The post office will hold packages up to 30 calendar days so you do not need to be exact on your expected pick-up date.

For Post Office/General Delivery: The General Delivery address look-up can be found on the USPS website (On the form, type 'General Delivery' as the Street Address, along with the location City and State), which displays the post office location and address format. See also post offices near the trail for research. Some cities have multiple post offices and only one location is reserved to accept General Delivery. Often, the main post office location is the one that handles all General Delivery mail and is identified by a zip code that ends with the 4 digit -9999. Once you have the correct General Delivery shipping address, fill out the details on our checkout form:

  • Uncheck the box 'Billing Address same as shipping address' on the checkout form in order to display the Shipping Address field
  • Type the First and Last Name of the Hiker that will be picking up the package
  • Select 'United States' as the Country
  • Type 'General Delivery' as the Street Address Line 1
  • Type the city, state, and ZIP of the main post office that handles General Delivery. Note that there may be several post offices in larger cities which use the same ZIP code, but only one is the "main" post office (usually the main office is the only location that handles General Delivery). If you are not sure which post office to use, call USPS at 1-800-275-8777 to ask or check the USPS website. Generally, the main post office location zip code ends with the 4 digit -9999.
  • Provide the Estimated Date (ETA) you want the package delivered/picked up in the comments field. We will handwrite the Hiker's Last Name and ETA on the outside of the shipping box.

Post Office Shipping Instructions (Thru Hiker):

Name: Name of Hiker
Address Line 1: General Delivery
City/State/Zip: Post Office location near the trail
Comments: Pickup ETA (DAY-MONTH)

Example:
Joe Smith 
General Delivery
DAMASCUS, VA 24236-9999
Comments: Hold for AT hiker ETA 10-May

For Business Location/Lodging Delivery (Not a Post Office General Delivery): See resupply locations near the trail for researching business hold locations, such as stores, park offices, hotels, and campgrounds. Business locations on the PCT such as Red’s Meadow ResortVermillion Valley Resort, Muir Trail Ranch, Mt Williamson Motel, Parchers Resort, Shelter Cove Resort, Elk Lake Resort, and Stevens Pass have specific shipping instructions and requirements (buckets, hold ticket, fees, FedEx/UPS only) to receive your order. Please check these businesses to understand what is required. If you already know the delivery address, fill out the details on our checkout form:

  • Uncheck the box 'Billing Address same as shipping address' on the checkout form in order to display the Shipping Address field
  • Type the First and Last Name of the Hiker that will be picking up the package
  • Select 'United States' as the Country
  • Type C/O Business Name in Company field
  • Type the Street Address Line 1
  • Type the city, state, and ZIP code. 
  • Provide the Estimated Date (ETA) you want the package delivered/picked up in the comments field. We will handwrite the Hiker's Last Name and ETA on the outside of the shipping box.
  • If your shipping location only accepts UPS/FedEx, please select the FedEx option during checkout. 

Other Business Location Shipping Instructions (Thru Hiker):Name: Name of Hiker
Company: C/O Business Name 
Address (line 1): Business street address near the trail
City/State/Zip: Business location near the trail
Comments: Pickup ETA (Day-Month)

Example:
Joe Smith 
C/O Hikers Inn
216 E. Laurel Ave
DAMASCUS, VA 24236
Comments: Hold for AT hiker ETA 10-May

If I order now, can you deliver product to various locations and ship dates in the future?

Yes. You can do this online by making separate purchases for each location. Make sure you identify your ETA for each order. We will ship all packages 7 calendar days before your ETA to ensure they arrive in time.If you are planning for a thru-hike: We recommend you create an account on our website, enter all your planned resupply locations by clicking 'Your Address Book' and the add a new address. When you are ready to order, these shipping addresses will appear in the checkout Shipping Address drop down. 
 
Do you need to ship to multiple locations at different times, have a question about delivering to a thru-hiker, don't want to use the web form, or have some other special need?We are flexible and friendly, just send us an email and we'll be happy to assist.  Please use our online Contact us form if you have any questions or would like to speak to us.
Yes, we are open for pick-ups Monday - Friday from 10 am to 2 PM at 4128 El Camino Ave in Sacramento, CA. Please place your order online and select the pick-up option.
You will receive an email notification when your order is ready for pick-up (generally within 2 hours during our normal business hours).
Note: the pick-up option only appears as an option for Sacramento area residents. If you do not see the pick-up option in the checkout, you can input your name with our address as your shipping address.
Our Address:
4128 El Camino Ave
Sacramento, CA 95821

Do you accept returns?

Please review our return policy on our FAQ page.

Other Shipping FAQs

Do you deliver to the Post Office, General Delivery, a Post Office Box, Hotel/Hostel, or Alternate Address?

Yes, we can ship your order to a post office or business location for you to pick up. You are responsible for ensuring the shipping address of the business location is correct and that the business will hold your package. Please provide us your estimated pick-up date 'ETA' in the order comments.

We ship all packages 7 calendar days prior to your noted ETA to ensure the package arrives in time. If you need a packaged delivered the next day, please contact us before placing an order. If your shipping location only accepts UPS/FedEx and this is not a shipping option during the checkout, please let us know in the checkout comments 'Ship FedEx only'. Note: additional charges may apply for rural deliveries.

See here for more information on U.S. Post Office General Delivery address format and Business (lodging/store) format.

I live in a rural area and want your Best Rate Shipping option. How do I input my address since I don't know what carrier you will use? FedEx/UPS will deliver to my house, however the Post Office/USPS will not.

In this case, please give us both addresses when you complete your order. Use your PO BOX as the first address and your street address as the second address. For instance, 

  • Address Line 1: PO BOX 1234 
  • Address Line 2: 14554 Rural Ln

We'll use your street address for private carrier and your PO Box for USPS. Which carrier we use depends on which option is more economical.

If you only give us a PO BOX and not your street address, we may ship FedEx/UPS to the your local post office.

Do you deliver to overseas military bases or APO/FPO?

Yes. All military orders ship United States Postal Service (USPS) Priority Mail.  Follow these instructions on the checkout form to ensure the order is processed correctly -

Designate Unit Name in Company field, if required
Include the Unit Number, Box, CMR, or PSC Number (where applicable) into Address Line 1
Designate APO or FPO in the City field. APO = Army or Air Force Base; FPO = Navy or Marine Base;
Select the correct Armed Forces location as the State/Province.
To see the correct listings, make sure "United States" is selected as the Country

  • Armed Forces Europe (AE) covers Europe, Africa, Canada, & the Middle East and is processed in New York.
  • Armed Forces Pacific (AP) covers Alaska, Guam, Hawaii, Asia, & Australia and is processed in San Francisco.
  • Armed Forces America (AA) covers Central America, South America, and the Caribbean and is processed in Miami.
For example:
Sgt. Joe Smith
33rd Battalion
Unit 5510, Box 120
APO, AE 09308

How are shipping rates calculated?

The shipping rate is based on the total weight of your order and the region between our facility and your shipping address. You can check the shipping charge on our website before placing an order by clicking View Cart and Estimate Shipping button. We do not make a profit from shipping charges.

Can you ship with my own carrier?

FedEx/UPS/Post Office are the only carriers we use.

Where do you deliver? Do you ship outside the United States?

Yes, Outdoor Herbivore delivers to Australia, Belgium, Canada, Chile, France, Germany, Hong Kong, Ireland, Israel, Netherlands, New Zealand, Norway, Sweden, Switzerland, UK, U.S., U.S. Territories, and U.S. overseas military bases with APO/FPO addresses.

When shipping outside the United States, you will need to change the COUNTRY drop down to your country before you can select your province/territory. When shipping to U.S. territories, select the United States in the country drop down so you can choose the U.S. territory from the state dropdown.

For help with shipping to military bases, see our APO/FPO mailing instructions.

Can you rush orders? I need next day delivery!

We can often accommodate rush (next day) orders for an additional charge. Please contact us before placing your order so we can confirm items can be shipped, confirm delivery and provide you with the exact shipping charges.

What if my package is refused or undelivered?

Any package that is returned to us due to incorrect shipping information or refusal will incur an additional shipping charge for re-transit.

What if my package shows delivered but I didn't get it?

Outdoor Herbivore is not responsible for packages that get lost or stolen after they are marked as delivered. Please contact the shipping provider to file a claim.

Why does your box say Amazon or some other retailer?

Outdoor Herbivore believes in the importance of preserving trees and natural resources so future generations can experience the essence of the natural world. We strive to lessen our environmental impact as much as possible. One way we take action for the environment is by recycling, reducing, and reusing items whenever possible. That is why when you order from us your shipment may arrive in a cardboard box labeled “Amazon” or some other retailer. We reuse boxes when appropriate and recycle those that cannot be reused. We hope you will do the same. 

Do you offer local pick-up?

Yes, we are open for pick-ups Monday - Friday from 10 am to 2 PM at 4128 El Camino Ave in Sacramento, CA. Please place your order online and select the pick-up option. You will receive an email notification when your order is ready for pick-up (generally within 2 hours during our normal business hours). Note: the pick-up option only appears as an option for Sacramento area residents. If you do not see the pick-up option in the checkout, you can input your name with our address as the shipping address. Our Address: 4128 El Camino Ave Sacramento, CA 95821