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Outdoor Herbivore

Faqs

If you need immediate assistance, feel free to contact us, or use our live chat if available. 

Product Information

What is dehydrated food?
Dehydrated food is the process of removing water from food to prevent bacteria, yeast and mold from spoiling it. This process slows down the action of enzymes but does not inactivate them. Since bacteria and mold can only grow in the presence of moisture, drying is an excellent way to preserve food. Foods can be dried in several ways – air, sun, and sublimation (freeze-dried). Dried foods are perfect for camping since they are lightweight, take up little space and do not require refrigeration. We use both dehydrated (heated air) and freeze-dried ingredients.

Which of your products or food ingredients are freeze-dried?
All of our food ingredients are dehydrated (air dried at 130 - 135 degrees F) with the exception of 7 products - organic apples, organic blueberries, organic banana, organic broccoli, organic brown rice, organic green peas, and organic sweet corn. These products are dried using freeze-drying or lyophilization to produce a superior texture and flavor. We use freeze-dried ingredients in the following products (as of 5/2017) -

  • Freeze-Dried Apples - Apple Quinoa Oatmeal, AppalaChia, Curried Apple Couscous, High Elevation Rice Cereal, Waldorf Slaw;
  • Freeze-Dried Blueberries - Blueberry Maple Crunch, Blueberry Nutty Munch, ChocoCocoChia;
  • Freeze-Dried Corn - Blackened Quinoa, Cibola Couscous, Cool Down Gazpacho, Sunny Sunflower Salad, Switchback Soup & Stuffer, Chili Lime Crunchies;
  • Freeze-Dried Banana - Chia Oat Crunch, Coconut Chia Peel, ChocoCocoaChia; 
  • Freeze-Dried Broccoli - Pacific Crest Vinaigrette;
  • Freeze-Dried Peas - Hop Pea Slop, Pea-Nutty Matchsticks, Chili Lime Crunchies;
  • Freeze-Dried Brown Rice - High Elevation Rice Cereal, Lemongrass Thai Curry, Naked Freckle Burrito, Lickety Split Lentils;

Does Outdoor Herbivore use any chemical additives or preservatives in any of its foods?
No. All of our products contain only natural ingredients. We do not use or add chemical preservatives, synthetic flavors, or food coloring agents. Drying is our process of food preservation, either air drying or freeze drying, and nothing else. We never use GMO ingredients. 

How do you test cooking instructions for your products?
We test our products in the field using our preferred backpacking stoves, a 20-year-old Coleman Peak 2 and an alcohol stove. We test throughout the season in various climates at elevations ranging from sea level to 6,000 feet. Our instructed hydration times are based on these calculations.

At altitudes above 5,000 feet, meals require a longer soak/cook time. A general guideline is to add 1 minute of cook (soak) time for each 1,000 feet of elevation gain above 5,000 feet. Tips for high elevation cooking.

Why is eating organic food so important?
Many factors of a highly industrialized lifestyle contribute to a diminished quality of health, incidence of disease, and digestive distress. Besides the prevalence of chemical toxins in our natural environment, any processed foods you eat is likely to contain a variety of pesticides, artificial flavoring and color agents, unnecessary additives, intentional fillers, preservatives, and other intentional modifications to condition the food for cheaper manufacturing, a longer shelf life, and altered taste. All of these non-natural substances function as just extra toxins for the body to remove. Organic farming practices prevent the use of unnatural chemical agents that destroy soil and crop vitality. For instance, conventional farming will spray chemical herbicides to kill weeds, while organic farming will use traditional crop rotation and mulch to control weeds. Therefore, consuming organic food lessens your exposure to unnecessary toxins. Organic food is not only healthier for us, but it is also beneficial to the environment.

Are all foods certified organic?
Approximately 75 to 80 percent are certified organic by USDA NOP certifiers or QIP. A few products, such as spices and nuts, are not certified organic, even though they are grown and processed in the traditional manner and are the finest we can source. We are constantly looking to expand our organic ingredients, eventually to become entirely organic. We feel organic farming practices are the most responsible way to nurture our land and body.

Does any of your foods contain Corn or Beet Sugar?
No, we do not use beet sugar or corn sugar. We use finely ground unrefined cane sugar.

You have many ethnic dishes. Do any contain MSG? What about TVP?
There is no MSG contained in any of our products. We do not use hydrolyzed soy, texturized vegetable protein (TVP), or hydrolyzed vegetable protein (HVP) either. HVP/TVP is a highly processed food that is high in sodium and glutamate. It is a low-quality protein and is frequently added to food products to enhance flavor or to provide a meat-like texture and taste. It is popular in many "vegetarian" entrées and backpacking meals. We are concerned about the consumption of this product and do not support it. We find that whole food plant ingredients offer superior nutrition and taste.

Finally, we do not purchase food ingredients that come from China due to safety concerns. Please see our food model, or feel free to contact us if you'd like to know the origin of a particular ingredient.

Are all your foods vegetarian?
Yes. All of our Outdoor Herbivore varieties are vegetarian, made with 100% meat-free ingredients. We also offer many vegan options. Vegan backpacking food is our specialty. 

Are your products certified gluten-free?
No. Our facility is not certified Gluten Free. Our gluten-free products are those that contain no wheat, rye or barley. We produce all of our products in a single facility with gluten-containing grains. We take all allergenic ingredients (including gluten, tree nuts, peanuts, soy, dairy and egg) seriously, and have instituted the following procedures as part of our food manufacturing process - 

  1. Make products with allergenic ingredients all at one time and/or at the end of a production run, then perform a complete clean-up before the production of other products.
  2. Keep products from coming into cross-contact with other products on adjacent carts and tables.
  3. Manage and segregate product in storage to prevent cross-contact between allergenic and non-allergenic ingredients.

Always read the ingredient list carefully since our meals contain a mixture of many different allergenic ingredients. Although we do clean equipment and keep ingredients separated, contamination is still a possibility.

Do your products contain sulfur?
No. Foods classified as "organic" do not contain sulfites since federal regulations prohibit the use of these preservatives in organically grown or produced foods. Sulfites can cause adverse reactions in sensitive individuals. Instead of the bright and colorful sulfite-treated dried fruits and vegetables, unsulfured dried foods may have a faded appearance or brown color, but are a much healthier choice.

Do you have a list of all of your food product attributes?
Yes, Outdoor Herbivore maintains a product attribute spreadsheet that summarizes our food products, including the calorie content, weight, and common food allergens such as soy, dairy, gluten, and nightshade ingredients.

Preparation, Packaging & Storage

How do I prepare your dried meals?
The method depends on if the meal is a cold-prep or hot-prep meal. All of our meals fully hydrate within 5 - 15 minutes.

For cold-prep meals,

1) Tear open the packaging at tear notch and pour ingredients into a cup or bowl.
2) Measure the amount of water as directed on the package. Stir water into the ingredients.
3) Allow meal to hydrate for the length of time stated on the package. Enjoy!

For hot-prep meals,

1) Boil water as directed in a pot.
2) Tear open the packaging at tear notch and pour ingredients into the pot of boiling water. Stir well.
3) Cover the pot with a tight fitting lid to retain heat.
4) Turn off the stove and allow the ingredients to hydrate in the pot of hot water. Use a pot cozy for faster hydration. Enjoy!

Note: Our packaging is not intended to be used as an eating vessel or for adding boiling water to, so please pour the meal ingredients into a reusable container (i.e. cook pot, thermos) before adding boiling water.

Can you describe your packaging?
Outdoor Herbivore's packaging is designed to be minimal and save on space and weight. We use lightweight, transparent plastic packaging for our products (more similar to a freezer bag) instead of stand-up poly-laminated foil pouches. Our packaging is 100% recyclable. Many of the other backpacking food brands use pouches composed of multiple substances, such as plastic and aluminum, which end up in the landfill because they can NOT be recycled in most municipalities.

Since our packaging is a lighter variety of plastic and is smaller in size, it is not suited for adding boiling water and consuming from. We recommend purchasing your own reusable zip-top pouches or freezer bags for this purpose; however, we do not endorse this method of cooking. We encourage hikers to use a metallic pot for cooking or hydrating food rather than plastic bags or pouches (even those marketed for boiling water). 

Our focus is on food ingredient QUALITY. That is why all of our products are packaged in clear packaging so you can see the ingredient quality inside. We do not hide products inside of metalized bags, cans, or colored plastic. Our products are for active outdoor adventurers, those that plan to eat the food within 1 to 2 years rather than for preppers and long-term storage in a basement. Most of our customers agree to prioritize ingredient quality over fancy packaging.

How long will the food last?
Outdoor Herbivore's food should last two years when stored under proper conditions. Our products do contain minimally processed whole food organic ingredients, such as brown rice, quinoa, whole wheat pasta, nuts, and seeds. These substances have a limited shelf life of about 1 - 2 years for peak quality. Please purchase only what food you plan to consume within that time frame.

How long can the food be stored?
Each product is stamped with a "Best Before" date. In general, most product shipped have a minimum 1-year shelf life. For highest quality, all food products should be consumed before this date. We recommend that you seal the food product in a sealed bag (such as a freezer bag) and freeze, refrigerate, or store in a dark, cool location if you plan to store it longer. Once the food is prepared (for home or office use), cover and refrigerate the unused portion and eat within 3-4 days.

How long can I use products past the Best By date?
Many of our products contain whole grains, nuts, and seeds, which have a higher oil content and can spoil if not stored properly. It is best to consume these products by the date printed on the package. If you want to extend the shelf life of these products, store them in an airtight location in the fridge or freezer. This can extend the shelf life 6 - 12 months beyond the Best By date printed on the package. The meals may not look and taste optimal, however, they should be safe to consume. If you do consume a product past the expiration date, we recommend using the smell test before consuming - especially on any that contain nuts, which can go rancid. The best way to describe the odor of spoiled nuts is that it will smell like paint. It's a distinctly unpleasant odor. When in doubt, throw it out.

How should I store the food?
Store in a cool and dry place, such as a kitchen cabinet. Never store food long-term in a damp place, on the ground, near heat or moisture. Do not store food in an area that experiences high temperature fluctuations, such as a garage, attic, crawl space, or car trunk.

 

Ordering & Company Information 

Is it safe to order online?
We use Secure Socket Layer (SSL) encryption to protect the security of your credit card information. To verify that you are connected to our secure server before submitting your financial information, check the page link in your browser bar. A closed lock or key before the link indicates that all communication between your computer and our server is securely encrypted. 

Can I get a catalog of your products?
Yes. We have a summarized listing of all our food items to help you plan your order. To view the catalog, click here.

Do you offer coupons? 
Yes. We frequently offer specials on products to give you the chance to try something new. Check for current specials or join our Facebook page for updates. 

Do I have to pay taxes?
No.

How can I get my local store to carry Outdoor Herbivore food products?
We encourage you to speak with the store manager and request they carry our products. Please let them know you are looking for Outdoor Herbivore's food products. You can print this letter and bring it to the store manager. Once you've done that, please send us a quick note telling us the name of the store. We will follow up with them to get Outdoor Herbivore in the store where you shop. Thank you for helping us to provide healthy dried meals for you and others to enjoy!

How can I review Outdoor Herbivore products or see reviews from others?
We would love to hear from you! We are continually improving our products and would greatly appreciate any feedback you can provide, both good and bad. There are a few ways you can provide us feedback:

  • Review products you've purchased (look for our email, approx 20 days after you place an order)
  • Take our general product survey
  • Tell us what you would like to see in the future by taking our Trail Food Survey 

Where is your operation?
We are located at 9910 Horn Rd in Sacramento, CA.

Can I pick up my order at your store in Sacramento, CA?
We are a manufacturer and do not have a retail store. We ship all orders. If you prefer shopping at a local store, or to view our products before purchasing, please shop locally at The Bicycle Business located at 3077 Freeport Blvd, Sacramento, CA. This store carries a selection of our most popular meals. 

 

Shipping / Order Status

Where do you Ship and How do you Ship?
We ship to Australia, Canada, Chile, and the United States, including U.S. Territories and overseas U.S. Military Bases. Most ship via USPS Priority Mail. Large orders may be shipped more economically, such as UPS or FedEx. Please check our shipping page for detailed information.

How long will it take for my order to get to me?
The shipping time is dependent on your location and the shipping method. Most orders ship the next business day and take 3 - 8 business days to arrive (United States) and 10 - 14 days (international). Tracking information will be emailed to you when your order ships. If you create an account, you can also check the status of your order under your account details. Please also see our shipping page for more information. 

What is the status of my order?
If you have created an account with us, you may check on the status of your order by clicking on the "My Account" button on the upper portion of the page. You will be asked to enter your email address and password to retrieve the status of your order. If you did not create an account with us, you are sent an email with your tracking number when your order ships.

Returns

What is your return policy?
Outdoor Herbivore guarantees all of our products. If for any reason, you are not satisfied with your order, please call us at 1.828.423.0787 or e-mail us within 7 days of receipt, and we will promptly refund your money with store credit, re-ship/replace your order, or make other arrangements. If your order is received damaged, please take a photo of the original packaging (including the box the order was shipped in) so we can follow up with our shipping carrier. Due to Federal Law, we can NOT accept returns on purchased food items. We must dispose of it. Do NOT send returned food to us. 

Wholesale

Do you offer wholesale?
Yes, for physical retail stores only. Please click here to contact us regarding wholesale terms.