null

Faqs

If you need immediate assistance, please contact us.

Product Information | Preparation, Packaging, & Storage | Ordering | Shipping | Returns |

Product Information

What is dehydrated and freeze-dried food?

What products are freeze-dried?

Do you use any chemical additives or preservatives?

How do you test the cooking instructions for meals?

Why is eating organic food important for backpackers?

Are all your ingredients organic?

Do your products contain corn or beet sugar? Is your sugar vegan?

You have many ethnic dishes. Do any contain MSG or TVP?

Are all of your products vegetarian?

Are your products gluten-free?

Is your nutritional yeast fortified or contain B-vitamins?

Do your products contain sulfur, food colors, or dyes?

Do you have a list of all of your food product attributes?

Preparation, Packaging & Storage

How do I prepare your dried meals?

Can you describe your packaging?

What is the shelf life, and how should the food be stored?

How long can I use products past the Best By date?

Ordering

Can I get a catalog of your products?

Do you offer coupons? 

Do I have to pay taxes?

How can I get my local store to carry Outdoor Herbivore?

How can I review Outdoor Herbivore or see reviews from others?

Where is your operation?

Can I pick up my order at your store in Sacramento, CA?

Shipping / Order Status / Account

Where do you ship?

I gave you the wrong shipping address, need to change/cancel my order. How do I fix it?

Can I leave delivery instructions for the carrier (gate/door code, where to place packages, etc.)?

How long will it take for my order to get to me?

What is the status of my order?

My order shows it was delivered but I did not receive it.

How do I update or reset my password?

Returns

What is your return policy?

Wholesale

Do you offer wholesale?