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Terms

Terms and Conditions for Outdoor Herbivore

These Terms and Conditions (“Terms”) govern your access to and use of our e-commerce platform, outdoorherbivore.com. By accessing or using the website, you agree to be bound by these Terms. If you do not agree, please do not use our services.

1. Eligibility and Accounts

  • Account Creation: You may create an account to purchase products. You are responsible for keeping your account credentials confidential.
  • Accuracy of Information: You agree to provide current, complete, and accurate purchase and account information for all transactions.

2. Product Information and Allergen Disclaimer

  • Shelf-Stable Packaged Items: We specialize in selling shelf-stable packaged foods.
  • Allergen Warnings: We strive to provide accurate ingredient lists and allergen warnings. However, cross-contamination may occur during manufacturing. You are solely responsible for reviewing ingredients and allergen labels before consumption.
  • Disclaimer: We are not the manufacturer of all ingredients sold. We do not guarantee that the products are completely free from trace amounts of specific allergens unless explicitly declared on the product packaging by the manufacturer.

3. Pricing and Payments

  • Pricing Currency: All prices on our website are in USD unless stated otherwise and do not include shipping fees, import fees, duties, or taxes.
  • Price Changes: We reserve the right to change prices at any time without prior notice.
  • Payment Methods: We accept major credit cards, debit cards, and approved third-party payment processors. By placing an order, you authorize us to charge your selected payment method.

4. Shipping and Delivery

  • Shipping Scope: We ship nationwide within the United States and to select international destinations.
  • Shipping Delays: Unexpected carrier delays may occur. We are not responsible for transit delays caused by shipping carriers, weather, or incorrect addresses provided by the buyer.
  • Title and Risk of Loss: Title and risk of physical loss pass to you upon our delivery of the packages to the shipping carrier.

5. Inspection, Quality Concerns, and Returns

  • Inspection Upon Delivery: You agree to inspect your package immediately upon delivery.
  • Reporting Window: Because these are food items, report any claims about damaged packaging, missing items, or quality issues to our customer service within 5 days of delivery tracking confirmation. Please send photo evidence of the outer shipping box and the damaged product.
  • No Returns: Because of strict food safety and health regulations, we cannot accept returns or exchanges on food items once they leave our warehouse, whether sealed or not. Refunds or replacements are issued solely at our discretion for verified damage or fulfillment errors.

6. Storage and Handling

  • Post-Delivery Care: After delivery, you are responsible for storing products under appropriate conditions, such as a cool, dry place away from sunlight, as recommended on our website. We are not liable for product degradation due to improper storage after delivery.

7. Limitation of Liability

To the maximum extent permitted by applicable law, our company, its directors, employees, or affiliates shall not be liable for any indirect, incidental, special, or consequential damages resulting from the use of our website or the consumption of products purchased through it, exceeding the total amount paid by you for the specific order in question.

8. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the United States and the State in which our business is headquartered, without regard to its conflict of law provisions.

Contact Us

If you have questions or need to report a damaged order, please contact our customer service immediately through our official channels.